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Business > Telecommunications > Call Centers

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    Call centers are service operations that handle routine communications by telephone, email, fax, or other electronic means, between an organization and outside parties. The communications typically involve such things as product information, technical support, live messaging, ordering, and telemarketing.

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    Business > Telecommunications > Call Centers

    Links:

    Datapoint

    Provides call center management services.
    http://www.datapoint.com/

    Ulysses Learning

    Contact center simulation-based training program for customer service, sales and coaching.
    http://www.ulysseslearning.com

    ISI eLearning Solutions, LLC

    Agent and supervisor call center training on the web or CD-ROM.
    http://www.isi-elearning.com/

    Call Centre Association

    UK trade association representing the call and contact centres.
    http://www.cca.org.uk/

    800 Adept

    Offers call routing technology for dealer locator Allows customer calls made to centralized toll free number to be automatically and accurately distributed to a geographically appropriate dealer or call center.
    http://www.800adept.com/

    Comsys Multi Media Services

    Automated and multi media telecommunication service platform for self-help and high response inbound or outbound campaigns. Utilization of IVR, call and contact centre technology, text-to-speech, speech recognition, SMS, fax, email and access numbers.
    http://www.cmm-services.co.uk

    Frank Solutions

    Provider of interactive voice response (IVR), voice recognition, computer telephony, interactive web response and e-commerce software solutions to government, utility, insurance and higher education marketplaces.
    http://www.tpath.com/

    Stonehouse Communications

    Timeshared network based telesales dialing system.
    http://www.stonehousecom.com/

    White Pajama

    Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.
    http://www.whitepajama.com/

    Asian Call Centers

    Offshore call centre providing outsourced Call Center services based out of the Philippines.
    http://www.asiancallcentres.com/

    Taw Valley Telecoms

    UK based outsourced call centre services provider offering inbound and outbound solutions.
    http://www.tawvalleytelecoms.co.uk
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    Add Erlang functions to Excel

    Erlang traffic planning formulas and add-ins for Microsoft Excel.
    http://www.addcalc.com

    Convergys - Solutions d'envergure internationale de facturation et d'assistance clients

    Chez Convergys, nous fournissons des solutions d'entreprise qui vous permettent d'鴡blir des connexions rentables avec vos clients.
    http://www.convergys.fr/

    Convergys - Soluzioni globali per Fatturazione & Assistenza clienti

    Convergys fornisce soluzioni aziendali che vi consentono di creare rapporti redditizi con i vostri clienti.
    http://www.convergys.it/

    ePacific Global: Philippine Call Center Telemarketing Specialists

    Philippine based telemarketing specialists offering inbound and outbound services, offshore outsourcing, call center management and customer support.
    http://www.epacificglobal.com

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