Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. http://www.noetica.com
Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. http://www.buygenesis.com
Call center wallboard software for supervisors and agents, broadcasting real-time call center statistics, custom messages and alerts. http://www.focalpointstats.com
Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. http://www.trio.com/
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. http://www.envisiontelephony.com/
Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. http://www.callscripter.com
Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management. http://www.bardtech.com
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. http://www.altitude.com
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. http://www.centergistic.com/
Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. http://www.xentrax.com/
The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models. http://www.contactip.com/
Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. http://www.softwareontime.com/
Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing. http://www.wicom.com/
The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs. http://www.collaborationtechnologies.co.uk
Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries. http://authtel.com
Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). http://www.xeta.com/
Provides recording and analysis software designed to enable customer contact centers within a company to record and evaluate interactions through multiple communications media, such as telephone and Web chat. (Nasdaq: WITS). http://www.witsys.com/
The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. http://voiceintegrity.com/
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. http://www.verbatimtpv.com/
Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. http://www.amcat.com/
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. http://www.amtelco.com/
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). http://www.braxtel.com/
An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. http://www.echopass.com/
Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless). http://www.cosmocom.com/
Provider of technological solutions software to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications. http://www.Eyretel.com/
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. http://www.gryphonnetworks.com/
Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. http://www.mercom.com/
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. http://www.teleopti.com/
Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. http://www.teleware.co.uk/
Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). http://www.theamandacompany.com/
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. http://www.astutesolutions.com
Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications. http://www.adtech.net
Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace. http://www.vortecs.com/
Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. http://www.acmdiagnostics.com
Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. http://www.peopleforcellc.com
